Conflict in the workplace is sometimes inevitable. A manager should learn to distinguish between healthy and destructive conflict, and deal with the latter conflict quickly. Otherwise, ignoring it will impact the team’s productivity, employee satisfaction, and even the manager’s reputation. At the outset, make it clear that collaboration between members is an expectation. The most practical way is to put in place some steps to get a resolution: dealing with the emotions first, listen for root causes, and getting consensus for mutual commitments. If this topic interests you, be sure to check out the book Crucial Conversations by Kerry Patterson.
Source: Great Leadership