How to deal with workplace conflict the right way

Conflict in the workplace is sometimes inevitable. A manager should learn to distinguish between healthy and destructive conflict, and deal with the latter conflict quickly. Otherwise, ignoring it will impact the team’s productivity, employee satisfaction, and even the manager’s reputation. At the outset, make it clear that collaboration between members is an expectation. The most practical way is to put in place some steps to get a resolution: dealing with the emotions first, listen for root causes, and getting consensus for mutual commitments. If this topic interests you, be sure to check out the book Crucial Conversations by Kerry Patterson.

Source: Great Leadership



How Domino’s Pizza found its way

Having deep insight into the nature of its business – Domino’s is not only in the pizza-making business, but also in the pizza-delivery business – led to significant effort into deceloping technology that changed how customers order (e.g. using the Domino’s app), how the firm monitors the status of orders, and how Domino’s manages its operations. What would come as a surprise to many is that nearly half of the staff at HQ works in software and analytics. Domino’s also crowd-sourced the design of its delivery van, (aka “cheese lover’s Batmobile”) with just one seat, and a warming oven with room for 80 pizzas. Today, Domino’s Pizza has more than 12,500 locations in more than 80 countries, and a share price approaching $160, which is a far cry from $8.76 back in 2010.

Source: Havard Business Review

What no one tells you about the best CEOs

It probably goes without saying that outstanding CEOs have a knack to take appropriate risks and act on opportunities. They show a greater sense of purpose and mission, and demonstrate passion and urgency by moving boldly and swiftly to transform their companies. Great CEOs often go to the core of the issue and have a “nose” for what are the most significant issues, challenges, threats, and opportunities facing an organization. What is probably surprising to most people is that these CEOs believe that the best idea should win and that they often obtain the best ideas by working collaboratively with others.

Source: Havard Business Review

Why re-orgs fail

Re-orgs commonly fail because employees actively resist the changes. Some members in the leader group may actively resist the changes. In some cases, the org chart changes, but fundamentally the way people work stays the same. Ultimately, if it is not handled properly, good employees who are disenchanted leave because of the re-org.

Source: Havard Business Review

Jack Welch on leadership traits

According to Jack Welch, only two leadership traits Edge and Execution can be taught. And for the rest, it boils down to personality – energy, energizing others and passion. So you can say leaders are both born and made.

Source: Businessinsider